Shipping policy

Shipping Policy

Thank you for shopping at CTL Tea Studio. We specialize in providing premium matcha tools and tea ceremony accessories to matcha enthusiasts worldwide. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All matcha accessory and tool orders are processed within 1–3 business days (Monday – Friday, excluding public holidays).
During major promotions, new product drops, or holiday seasons, processing may take up to 4 business days. If there is a significant delay with your order, we will notify you promptly via email.

2. Shipping Destinations & Estimated Delivery Times

We ship internationally via reliable global postal and courier services. Typical delivery windows:

United States: 7–15 business days
Canada & Europe: 8–18 business days
Australia & New Zealand: 8–15 business days
Rest of the World: 10–25 business days

Note: Delivery times are estimates calculated from the shipment date. Transit times may vary depending on local postal handling, flight schedules, and customs clearance.

3. Order Tracking

Once your package is dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link. Tracking updates typically begin reflecting within 24–48 hours after handover to the carrier.

4. Customs, Duties, and Taxes (Important)

All international orders are shipped on a DDU / DAP (Delivered Duty Unpaid) basis.
CTL Tea Studio is not responsible for any customs fees, import taxes, or local VAT applied by your destination country. Any fees imposed during or after delivery are the sole responsibility of the customer.
If you have questions about import thresholds or taxes, please contact your local customs authority prior to placing an order.

5. Packaging & Delicate Items (Ceramics & Bamboo Ware)

Our matcha bowls (Chawan), bamboo whisks (Chasen), and accessories are carefully bubble-wrapped and boxed in protective packaging to prevent transit damage.

If your item arrives broken, defective, or damaged in transit, please keep the original packaging and take clear photos of the packaging and the damaged goods, then contact us within 7 days of delivery at china010ft@163.com. We will arrange a free replacement or appropriate solution promptly.