Contact

Questions about your tea ware

Whether it is a piece from our collection, a gift you are planning, or a care question about bamboo and kiln-fired clay, write to us using the form below and we will get back to you.

What helps us answer quickly

• About an order — include your order number and the email address you used at checkout.
• About a product — tell us the product name, and the variant if it matters to you.
• About wholesale or gifting — tell us the quantity, the occasion, and the date you need it by.
• About care or damage — a photo of the piece helps, especially if something arrived damaged.

A note on kiln-fired pieces

Every item is fired or finished by hand, so glaze colour and surface texture vary slightly from piece to piece. That variation is a property of the material rather than a defect. If you are matching a new piece to a set you already own, tell us and we will look at what is on hand.

Ready to browse? The full collection is here.