Refund policy

Return and Refund Policy

Last Updated: September 19, 2026

Thank you for shopping at CTL Tea Studio. We take immense pride in the craftsmanship of our matcha utensils and accessories. If you are not entirely satisfied with your purchase, or if there is an issue with your order, we are here to help.

1. Order Cancellation

Before Dispatch: You may request to cancel your order within 12 hours of placing it, or at any time before the shipping confirmation and tracking number have been generated. Once confirmed, we will issue a full refund to your original payment method.
After Dispatch: Once an order has been packaged and dispatched to the courier, it cannot be canceled. If you no longer wish to keep the items, you may initiate a return upon delivery in accordance with our return guidelines below.

2. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused, unwashed, and in the same brand-new condition that you received it.
Because matcha bowls (Chawan), whisks (Chasen), and scoops (Chashaku) are food-contact utensils, items that have been used to prepare tea or beverages cannot be returned for hygiene and sanitary reasons.
The item must be returned in its original protective packaging, with all boxes, wrapping, and tags intact.
You will need to provide proof of purchase or your order number.

3. Damaged, Defective, or Incorrect Items (Fragile Item Guarantee)

Please inspect your order upon reception. Because ceramics and bamboo ware are delicate:

If your matcha bowl arrives cracked or broken, or if an item is defective or incorrect, please take clear photos of the damaged product and the outer shipping label/box.
Contact our customer support team at china010ft@163.com within 7 days of delivery.
For verified shipping damage or defective items, we will provide a free replacement or a full refund. You will not be required to ship back shattered ceramics.

4. Return Process & Shipping Costs

Initiate a Return: Contact us at china010ft@163.com with your order number and reason for return. Items sent back to us without prior authorization will not be accepted.
Return Shipping Costs:
- If the return is due to quality defects, transit damage, or an error on our part, CTL Tea Studio will bear the cost of return or replacement.
- If the return is due to personal preference, change of mind, or ordering by mistake, the customer is responsible for the actual return shipping fee to our designated warehouse. We strongly recommend using a trackable shipping service.
Return Address: CTL Tea Studio (Returns Department) Wangzhuang Village, Wangzuo Town, Fengtai District Beijing, 100074, China Phone: +86 171 5104 5703

5. Refunds

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within 3–5 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.